Page 4 - ITDirector-MFR

ABOUT OUR INNOVATION & TECHNOLOGY DEPARTMENT
The Innovation & Technology (IT) Department is the backbone that connects
Medford’s citizens to essential city services vital for daily living, work, and
recreation. With a dedicated team of 12 creative and talented professionals,
the IT department supports approximately 630 internal staff members

across sixteen remote worksites, ensuring they have the networking and
computing resources needed to fulfill the City’s mission. IT is committed
to facilitating the City’s unique business processes through cost-effective
hardware and software solutions, providing frontline desktop software and
hardware support, and implementing a proactive hardware replacement
program. Additionally, IT expands its information systems and infrastructure
to serve all Jackson County Public Safety agencies via a county-wide records
management system.

Innovation & Technology has four primary areas of responsibility: network
operations, enterprise application administration, service desk, and
geographical information systems.

• The network operations team includes three (3) staff who are
responsible for the computing infrastructure that is dispersed
throughout sixteen (16) city locations.

• The enterprise application administration team consists of
three (3) staff who are responsible for most software applications
used throughout the city as well as supporting the public safety
records management solution utilized by all Jackson County public
safety agencies.

• The service desk team has three (3) members who are responsible
for troubleshooting end-user issues, supporting staff in a

hybrid work model, deploying hardware and software, ordering
equipment, and administrative tasks for the department.

• The geographical information systems team has two (2)
staff who are responsible for managing the GIS infrastructure,
developing applications, and providing solutions for departments
based on land data.

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