Page 6 - ITDirector-MFR

OUR IDEAL CANDIDATE ...
Is an experienced, people-centered leader who empowers and mentors

their staff, sets clear expectations, and builds a healthy, respectful work
environment rooted in integrity and trust. Excellent communication skills
are crucial in this role. To be an effective communicator, it is essential to be

a good listener, an articulate speaker, and a clear, concise writer who can
translate technical concepts for a wide range of audiences, from front-line
users to executive leadership and Council.

Brings strong technical and analytical depth across infrastructure, enterprise

applications, customer support, and information security, along with a
practical understanding of how technology enables city services. This leader
is comfortable balancing daily operational reliability with modernization

efforts and long-term planning, while keeping customer service, resilience,
and risk management at the forefront.

Is a strategic thinker and problem solver who approaches technology as a
business partner. A collaborative leadership style is essential, with the ability

to build trust and strong working relationships across departments and
with external partners. The successful candidate will be curious, solutions-
oriented, and skilled at guiding teams through change while supporting

continuous improvement in business processes.

5 | P RESENTED B Y THE CIT Y OF MEDF ORD